Terms of Service

2. Parent or guardian eligibility

Purchases and enrollments must be completed by an adult who is at least 18 years old and legally able to enter into a contract. Children may participate only with the permission and oversight of a parent or legal guardian. A child may not independently agree to these Terms, create a paid enrollment, or provide legally required parental consent.

You represent that enrollment information is accurate, that the child meets the stated age and participation requirements, and that you will promptly update information that affects safety, scheduling, communication, or eligibility.

3. Accounts and account security

• You are responsible for activity under your account and for keeping passwords, meeting links, game credentials, and access codes private.
• You may not share an enrollment or paid access with another family unless we expressly permit it.
• You must notify us promptly if you believe an account, payment method, or session link has been used without permission.
• We may require reasonable verification of identity, parental authority, or payment authorization before providing account access or responding to a child-related request.

4. Child information and parental consent

Our handling of personal information, including information about children under 13, is described in our Privacy Policy. Where required, we will provide notice and obtain verifiable parental consent before collecting, using, or disclosing a child’s personal information online.

The parent or guardian is responsible for reviewing requested permissions and giving accurate consent. You may contact us to exercise available parental privacy rights. If necessary information or consent is withdrawn, some Services may no longer be available to the child.

5. Enrollment, prices, and payment authorization

Prices, billing frequency, the amount due today, future recurring charges, and any introductory period are shown during enrollment. You authorize us and our payment providers to charge the selected payment method for amounts you approve, including applicable recurring charges, taxes, and expressly disclosed fees.

You are responsible for reviewing the final checkout summary before payment. If a product-specific checkout term conflicts with a general description elsewhere on the website, the term clearly presented and accepted at checkout controls for that purchase, except where prohibited by law.

We may correct pricing or descriptive errors before enrollment is accepted. If we discover a material error after payment, we may cancel and refund the affected purchase or ask for your express approval before proceeding on corrected terms.

6. Adventure Pass and introductory offers

Unless a checkout expressly states otherwise, the Adventure Pass is an introductory offer for eligible new Guild of Imagination families. It covers the child’s first four weeks while we help the family find an appropriate club and Guild Master. The total introductory price and the club’s normal recurring price are disclosed before payment.

If the family chooses an enrollment that continues automatically, normal recurring billing begins after the introductory period as disclosed at checkout and continues until canceled. Eligibility limits, one-per-family restrictions, availability, matching, scheduling, and program requirements may apply. We may decline or cancel misuse of an introductory offer and refund any unearned amount.

7. Recurring memberships, cancellation, and refunds

A recurring enrollment renews at the frequency and price disclosed at checkout until it is canceled. By completing enrollment, you expressly authorize those recurring charges. We will provide a practical method to cancel and will not require families to continue purchasing Services they have canceled in accordance with the disclosed policy.

Cancellation timing, refund eligibility, credits, and related rules are stated in our Cancellation and Refund Policy. Cancellation stops future renewals after any applicable notice period but does not automatically create a refund for Services already delivered, reserved, or used, except as the policy or applicable law requires.

We may change future pricing with advance notice required by applicable law. A price change will not retroactively alter a completed charge.

8. Scheduling, attendance, and service changes

• Schedules, start dates, session length, group size, platforms, and assigned Guild Masters may change when reasonably necessary.
• Families are responsible for joining on time with compatible equipment, a reliable connection, and any required accounts or software.
• Missed sessions, late arrival, or technical problems controlled by the family may not qualify for a refund or replacement session.
• If we cancel a session, we may provide a substitute Guild Master, reschedule, issue an appropriate credit, or provide another remedy consistent with the Refund Policy and applicable law.
• We may combine, pause, move, or discontinue a club when enrollment, staffing, safety, platform availability, or other operational circumstances reasonably require it. We will communicate material changes and provide remedies required by our policies or law.

9. Matching and participation

We use information supplied by families to help identify a potentially compatible club, including existing small groups where we believe a child could be a good match. Matching is a good-faith judgment, not a guarantee of a particular Guild Master, group composition, friendship, outcome, or continued placement.

We may recommend a different group, schedule, format, or program when reasonably appropriate. A child’s continued placement depends on availability, age fit, readiness, safety, conduct, platform requirements, and the needs of the group.

10. Conduct, safety, and parent responsibilities

Participants and families must follow our Code of Conduct, Guild Master directions, platform rules, and reasonable safety instructions. Prohibited behavior includes harassment, bullying, threats, hate-based conduct, sexual or graphic content, cheating that disrupts the group, impersonation, unauthorized recording, sharing private information, and attempts to bypass safety controls.

Parents and guardians remain responsible for the child’s physical environment, device access, online accounts, age-appropriate game access, and any supervision reasonably appropriate for that child. Our Services are guided enrichment and recreation. They are not childcare, emergency monitoring, medical care, mental health treatment, or a substitute for parental supervision.

If there is an immediate safety concern, contact local emergency services first. Then contact us when appropriate.

11. Suspension, removal, and termination

We may warn, pause, remove, suspend, or terminate a participant or account when reasonably necessary to protect participants, Guild Masters, the community, our systems, or our legal rights. Reasons may include serious or repeated conduct violations, unsafe behavior, nonpayment, fraud, unauthorized access, disruption, misrepresentation, infringement, or violation of these Terms.

When circumstances permit, we will communicate with the parent and consider reasonable corrective steps. Immediate action may be taken for urgent safety, privacy, security, or legal concerns. Refunds or credits following removal are governed by the Refund Policy and applicable law.

12. Third-party platforms, games, and equipment

Some Services use third-party products such as payment processors, video conferencing tools, games, game marketplaces, VR platforms, community tools, and account services. Their terms, age rules, privacy practices, hardware requirements, purchases, and availability are controlled by those providers.

Families are responsible for obtaining compatible equipment and any separately disclosed game, headset, marketplace, or platform account. Unless expressly stated, third-party purchases are not included in GOI tuition. We are not responsible for a third party’s outage, policy change, account action, security failure, content, or discontinued product, but we will make reasonable efforts to provide the GOI Services affected by circumstances within our control.

13. Guild of Imagination intellectual property

The Services and their original materials, including the Guild of Imagination name and branding, Tower of Worlds setting and lore, characters, stories, maps, artwork, curricula, videos, written materials, site design, and other GOI-created content, are owned by or licensed to Guild of Imagination and protected by intellectual-property laws.

We grant enrolled participants a limited, personal, nonexclusive, nontransferable, revocable license to use provided materials for their own participation. You may not sell, publish, distribute, publicly perform, record, copy, scrape, train artificial-intelligence systems on, create commercial derivatives from, or otherwise exploit GOI materials without written permission.

References to third-party games and fictional systems remain the property of their respective owners. Participation does not grant rights in third-party intellectual property.

14. Family-created content and submissions

Children retain ownership of original creative work they make, subject to any third-party game rules and the underlying rights in GOI or third-party materials. When a family voluntarily submits content for support, participation, or sharing within a club, the parent grants us a limited license to host, display, transmit, adapt for technical purposes, and use that content only as reasonably necessary to provide, secure, moderate, or support the Services.

We will not publicly use a child’s identifiable image, voice, testimonial, recording, or creative work for marketing without parent or guardian permission. Families must not submit content they do not have the right to share.

15. Recording and communications

Participants may not record, photograph, livestream, transcribe, or distribute sessions, screens, voices, chat, or participant information without prior written permission from GOI and all permissions required by law. If GOI records a session for safety, training, quality, accessibility, or another disclosed purpose, we will provide notice and obtain consent when required.

You consent to receive transactional communications reasonably related to your account, enrollment, safety, schedule, billing, and support. Marketing communications are optional and may be unsubscribed from without ending necessary service communications.

16. Feedback

If you voluntarily provide ideas or feedback about improving GOI, you allow us to use that feedback without restriction or compensation. This does not transfer ownership of a child’s stories, characters, artwork, or other original creative work submitted during a club.

17. Acceptable website use

You may not interfere with the website or Services, probe or bypass security, introduce malicious code, scrape personal information, harvest contact data, reverse engineer protected systems, misuse another person’s account, use automated access that burdens the Services, or use the Services for unlawful, fraudulent, abusive, or infringing activity.

18. Service disclaimers

We aim to provide safe, welcoming, high-quality experiences, but group compatibility, enjoyment, skill development, confidence, friendships, educational progress, game outcomes, and technical availability vary. To the fullest extent permitted by law, the Services are provided “as is” and “as available,” and we disclaim implied warranties that can legally be disclaimed, including merchantability, fitness for a particular purpose, and noninfringement.

Nothing in these Terms excludes an express written promise we make, a warranty that cannot legally be excluded, or rights available under applicable consumer-protection law.

19. Limitation of liability

To the fullest extent permitted by law, Guild of Imagination and its owners, personnel, Guild Masters, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill arising from the Services.

To the fullest extent permitted by law, our aggregate liability arising from a claim will not exceed the greater of the amount you paid directly to GOI for the affected Service during the six months before the event giving rise to the claim or one hundred United States dollars.

These limitations do not apply to liability that cannot legally be limited, including liability based on our gross negligence, willful misconduct, fraud, or violation of nonwaivable law. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

20. Indemnification

To the extent permitted by law, an adult account holder agrees to defend, indemnify, and hold harmless Guild of Imagination and its personnel from third-party claims, losses, and reasonable costs arising from the adult’s material breach of these Terms, unlawful conduct, infringement, fraud, or misuse of the Services. This obligation does not apply to claims caused by GOI’s own negligence, willful misconduct, or violation of law, and it does not make a parent responsible merely because a child makes an ordinary mistake during age-appropriate participation.

21. Informal resolution, governing law, and courts

Before filing a legal claim, you and GOI agree to make a good-faith effort to resolve the dispute by written notice describing the issue and requested resolution. Either party may seek urgent injunctive relief when necessary to protect safety, privacy, security, or intellectual property.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles. Subject to any nonwaivable consumer right to bring a claim elsewhere, legal proceedings must be brought in the state or federal courts located in Massachusetts, and the parties consent to those courts’ jurisdiction.

Nothing in these Terms prevents a consumer from contacting a regulator, using a lawful small-claims process, or exercising rights that cannot be waived.

22. Changes to the Services or these Terms

We may update the Services and these Terms. The updated Terms will be posted with a revised effective date. When required, we will provide advance notice or request renewed agreement before a material change applies. Changes will not retroactively alter an already accrued claim or authorize a charge you did not approve.

Continuing to use the Services after properly notified changes take effect constitutes acceptance to the extent permitted by law. If you do not agree, you must stop using the affected Services and may cancel recurring enrollment under the applicable cancellation terms.

23. General provisions

These Terms and incorporated policies are the complete agreement about the Services, unless a separate written agreement signed by GOI applies. If a provision is unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will remain effective. Our failure to enforce a provision is not a waiver. You may not transfer your agreement without our consent. We may assign it as part of a merger, reorganization, sale, or transfer of the relevant business, subject to applicable law.

Headings are for convenience only. “Including” means including without limitation. Electronic notices and agreements satisfy writing requirements to the extent permitted by law. Provisions that by their nature should survive termination, including payment obligations, ownership, disclaimers, liability limits, and dispute terms, will survive.

24. Contact information

Guild of Imagination LLC
30 County Rd
Mattapoisett, MA 02739
Phone: 833-962-0974
Email: info@guildofimagination.com

For questions, notices, cancellations, or support, you may also use our contact form. Legal notices should identify the account holder, the issue, and a reliable way to respond.